Shipping policy

How Preorders Work

Our candles are poured fresh in scheduled batches. Current pour dates are listed on the product page. Orders placed at least 24 hours before a pour date are included in that batch. Orders placed after that move to the next one.

After pouring, candles need time to cure and pass a quality check, so a pour date is not a shipping or pickup date. Most orders are ready within 6 days of their pour date. We’ll email you as soon as yours is on its way or ready for pickup.

Shipping Rates

We currently ship within the United States. Shipping for a single candle is calculated at checkout. Orders of two or more candles ship free.

Tracking

Orders ship via USPS. You’ll receive a tracking number by email when your order ships.

Local Pickup

Local pickup is available in the Middle Georgia area. Use code LOCALFRIEND at checkout, and we’ll email you when your order is ready along with pickup details. Please plan to collect your order within 14 days of that email.

Delays

If your order will take longer than expected, we’ll email you. You’re always welcome to wait or to cancel for a full refund.

Delivery Issues

Please double check your shipping address before you order. We can’t be responsible for packages sent to an incorrect address provided at checkout, and reshipping costs are the customer’s responsibility.

If tracking shows your package as delivered and you can’t find it, contact the carrier first, then email us at hello@restandplayco.com and we’ll help however we can.

Warm Weather

Soy wax can soften in the heat. Please bring your package inside promptly and let your candle return to room temperature before lighting it.